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DNS Outage - January 10th 2009 - Printable Version

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DNS Outage - January 10th 2009 - webnetics - 12-01-09

January 10th 2009

We had a DNS outage last night at 2:32 am. Although all of our servers were fully operational, when the DNS service went down, browsers were no longer able to identify our servers from your domain names, and this caused many websites to appear to be off-line. Many of our clients manage their own DNS records, or use an IT company to do it, and their websites continued to be available.

The problem was resolved early on Saturday morning by replacing the DNS server with a new server. All servers were re-started at 6:15 am on Saturday morning.

Technically our network retained 100% uptime last night, but we’re not going to hide behind that. If your website was unavailable last night we are happy to refund one month’s hosting to you. Just let us know. We guarantee 99.9% uptime per month and generally achieve 100%. We believe that as a result of last night’s outage some customers will have 99% uptime this month, and that is not acceptable to us.